Refund policy

SHADOWMANE RETURN & REFUND POLICY

At Shadowmane, we maintain uncompromising quality standards under The Shadowmane Protocol. To protect the hygiene, integrity, and safety of our assets, and to guarantee every artist receives pure, untouched hair, our return and refund policy is strict, absolute, and legally binding.

1. ABSOLUTE FINAL SALE POLICY

Because our assets consist of human hair, custom extensions, and hand-crafted bespoke commissions, ALL SALES ARE FINAL.

Once an order has been placed and entered our production workflow or dispatch system, we do not issue refunds, cancellations, store credits, or exchanges for change of mind, incorrect ordering, client cancellations, salon appointment rescheduling, or transit delays outside our control.

2. THE MANDATORY 72-HOUR INSPECTION WINDOW

We provide a strict 72-hour inspection window starting from the exact date and time of tracked courier delivery.

You are required to inspect your parcel immediately upon arrival prior to unbinding, installing, or modifying the product. Check for:

 Correct length, density, and bundle weight.

 Shade, tone, and color blend accuracy.

 Overall texture and structural health.

3. STRICT NON-RETURNABLE CONDITIONS (PROHIBITIONS)

Under no circumstances will a refund, return, or exchange be granted if the product has been tampered with or altered in any capacity. Return eligibility is strictly voided if the hair has been:

 Removed from its original binding, neck ties, or tamper-evident packaging.

 Cut, trimmed, thinned, or physically altered.

 Washed, conditioned, wet, or blow-dried.

 Dyed, bleached, toned, chemically treated, or colored (by you, a client, or a third-party salon).

 Installed, braided, glued, beaded, sewn, or applied to a client’s hair or mannequin.

Any returned items received in a handled, washed, unsealed, or altered condition will be immediately rejected and returned to the sender at the buyer's sole expense.

4. MANUFACTURING DEFECT CLAIMS

In the rare event of a genuine manufacturing discrepancy or verified defect present prior to handling:

1. Do NOT remove security ties, bands, or tamper seals.

2. Email shadowmanehair@gmail.com within 72 hours of tracked delivery.

3. Include your Order Number, clear high-resolution photos, and video proof showing the issue while the hair remains in its original, untouched state with security ties intact.

Claims filed after the 72-hour window, or submitted without original tamper-sealed proof, are automatically void and non-actionable.

5. CHARGEBACK & DISPUTE NOTICE

By completing a purchase on this website, you explicitly agree to these terms. Filing a fraudulent chargeback or payment dispute for items that fall under our Final Sale policy or post-delivery handling prohibitions constitutes a breach of contract. All transaction logs, delivery timestamps, multi-point audit records under the Shadowmane Protocol, and agreed-to terms will be submitted directly to financial institutions to contest fraudulent claims.