Shipping policy

SHADOWMANE SHIPPING & FULFILLMENT POLICY

We operate as a bespoke, made-to-order creation system. While we maintain a curated selection of fast-moving items in stock, the vast majority of our assets are custom-crafted specifically for your order to guarantee absolute freshness, tone perfection, and uncompromising quality control.

1. Production & Fulfillment Timelines

 In-Stock Assets: Orders for existing inventory are processed and dispatched within 24 to 48 business hours (Monday through Friday, excluding major holidays).

 Made-to-Order & Custom Commissions: Because every custom set is created to your exact specifications, our standard arrival timeframe is typically within 21 days. We work as fast as humanly possible to get your assets to your chair sooner—and orders often arrive early—but we advise planning with caution for a window of 21 to 28 days during peak production periods.

2. Complete Transparency & Multi-Stage Updates

We operate on a total transparency basis—you will never be left wondering what’s happening with your investment. You’ll receive direct updates at key stages throughout the creation process, keeping you completely in the loop from raw material selection and custom tinting through to final technical inspection under the Shadowmane Protocol.

3. Shipping Rates & Delivery Estimates

Once your custom order completes its multi-point audit under the Shadowmane Protocol, it is packaged and shipped via tracked express courier.

 In-Stock Items: 3–5 Business Days

 Bespoke / Made-to-Order: 21 Days Average (Allow 21–28 Days)

You will receive automated tracking notifications via email as soon as your parcel is dispatched from our facility.

4. Courier & Customs Delays

While we work around the clock to meet our production timeline, courier logistics, weather events, or international customs clearances are outside of our direct control and may occasionally extend transit times. We appreciate your patience and will always do our part to assist in tracking down your shipment. International import duties, taxes, or clearance fees remain the sole responsibility of the recipient.

5. Address Accuracy & Support

Please double-check your shipping address prior to completing checkout. Shadowmane is not responsible for lost packages due to incorrectly provided address details. If you have any questions or experience unexpected shipping issues, reach out directly to shadowmanehair@gmail.com with your order number.