Terms of service

SHADOWMANE TERMS OF SERVICE

Last Updated: October 2026

Welcome to Shadowmane. By accessing our website, purchasing our products, or joining the Star Pro Syndicate, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before placing an order or applying for a trade account.

1. OVERVIEW & PROFESSIONAL USE

Shadowmane provides high-end, professional-grade hair assets, custom extensions, and bespoke hand-crafted dreadlocks.

 Trade Account Vetting: Star Pro portal access and wholesale pricing are restricted to licensed beauty professionals, extension specialists, and registered salon businesses. Shadowmane reserves the right to approve, reject, or revoke Pro access at its sole discretion based on application vetting.

 Professional Responsibility: You acknowledge that our products are designed for professional installation. Shadowmane is not liable for improper application, client misinterpretation, or incorrect home care by end clients.

2. BESPOKE & MADE-TO-ORDER PRODUCTION

Shadowmane operates predominantly as a bespoke, made-to-order system.

 Production Timelines: Standard production and delivery for custom orders typically average 21 days, but can take up to 28 days maximum during peak periods. Estimated timelines are targets, not absolute guarantees, due to the hand-crafted nature of raw hair processing and custom tinting.

 In-Stock Items: Items explicitly designated as in-stock ship within 24–48 business hours.

 Order Modifications: Once a custom commission or made-to-order purchase enters the production phase, changes or cancellations cannot be accommodated.

3. THE SHADOWMANE PROTOCOL & 72-HOUR INSPECTION

 Quality Audit: All assets undergo a multi-point technical audit prior to release.

 Inspection Responsibility: Buyers must thoroughly inspect packages within 72 hours of tracked courier delivery. You are responsible for inspecting color accuracy, length, weight, density, and structural integrity before applying, cutting, washing, or altering the product in any way.

 Defect Reporting: Claims for manufacturing discrepancies or defects must be reported to ⁠concierge@shadowmane.com⁠ within the 72-hour window with clear photo/video proof.

4. RETURNS, EXCHANGES & STRICT PROHIBITIONS

Due to global health and hygiene standards, as well as the bespoke nature of our assets:

 All Sales Final: Handled, cut, washed, dyed, toned, chemically treated, or installed assets are 100% non-returnable and non-refundable.

 Tamper Seals: Removing security ties, bands, or seals voids all return eligibility.

 Rejected Returns: Any returned items received in a used, altered, or unsealed state will be rejected and reshipped to the buyer at the buyer’s expense.

5. STAR PRO SYNDICATE & MARGINS

 Syndicate Rate: Members granted founding Star Pro Syndicate status receive an exclusive 40% margin structure for a period of one (1) calendar year from account activation.

 Non-Transferable: Pro benefits, syndicate discounts, and account access are non-transferable and restricted strictly to the verified individual/business. Reselling untouched hair wholesale to third-party vendors is strictly prohibited.

6. INTELLECTUAL PROPERTY & MEDIA (THE SHADOW NETWORK)

All content on this site—including logos, product names, text, graphics, dark-aesthetic branding, and code—is the exclusive intellectual property of Shadowmane.

 Community Features: By tagging Shadowmane or submitting work to The Shadow Network, you grant Shadowmane a non-exclusive, worldwide royalty-free license to feature your imagery and business handle on our social channels, web portals, and promotional media.

7. LIMITATION OF LIABILITY

Shadowmane shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products, courier delays outside our direct control, or lost revenue due to salon appointment rescheduling.

8. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of your operating jurisdiction, without regard to its conflict of law provisions.

9. CONTACT INFORMATION

Questions regarding these Terms of Service should be sent directly to our team at concierge@shadowmane.com.